Returns & Refund Policy
Your satisfaction matters to us. Because our products are handmade skincare and cosmetics, the following policy keeps every order safe and hygienic for all customers.
Hygiene first
For health and hygiene reasons, soaps and cosmetic products that have been opened or used cannot be returned or exchanged. We appreciate your understanding.
We will replace, free of charge, if:
- Your item arrives damaged in transit,
- The product is defective, or
- You received the wrong item.
Please report any such issue within 3 days of delivery, with a photo or short video of the item and packaging, and we will arrange a free replacement right away.
How to claim
Message us on WhatsApp (+92 335 8871177) or email [email protected] with your order number and photos. Our team will guide you through the rest.
Cancellations
You can cancel or change your order any time before it is dispatched — just message us. Once an order is on its way, it can no longer be cancelled, but the replacement policy above still protects you.