How Can We Help?

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We’d love to hear from you! Whether you have a question about our products, need help placing an order, or want to share your experience with Herba Glow — we’re here for you.

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For order-related questions, product details, or skin/hair care suggestions, message us directly on WhatsApp:

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[email protected]

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+92 335 8871177

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+92 335 8871177

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24 hours 7 Days

faq

Frequently Asked Questions

Got a question? We’ve answered the most common queries about payments, delivery, refunds, and how we handle your orders — so you can shop with confidence and clarity.

Yes, we offer Cash on Delivery (COD) across Pakistan. However, new customers are required to pay the delivery fee in advance. We’ll contact you after the order to confirm and share details.

Yes! Customers can choose to pay the full amount in advance via bank transfer or mobile wallet for added convenience.

If you’ve paid the delivery fee in advance, it will not be refunded if you reject the parcel upon delivery. However, if you made full payment in advance, we will deduct the delivery fee. We make products fresh per order, so we appreciate your commitment.

We offer delivery to most areas across Pakistan. However, some rural or remote regions may not be covered due to courier service limitations.

In case of any issues like damaged products or wrong items sent, you are eligible for a full or partial refund, depending on the situation. Just contact us on WhatsApp for quick assistance.

Absolutely. If your order cannot be delivered due to courier issues or any other problem, we’ll refund 100% of any amount you’ve paid in advance.

Once your order is dispatched, we’ll send you the tracking number via WhatsApp so you can monitor delivery status easily.

Our products are made fresh when you order, so dispatch usually takes 1–5 days. Delivery time is typically 1–4 working days depending on your location.

For any order-related concerns, contact us directly on WhatsApp:
📱 +92 335 8871177

We do not accept returns for opened/used products. However, in case of genuine issues, we offer refunds or replacements. Your satisfaction matters to us!

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